Questions, answered plainly.

No. Clients open their proof report from a secure link. They can approve the job or report an issue without creating a login.

Your business does. Evidence is stored against your company account and is not shared with other businesses. Original captures are kept separate from the presentation copies used in reports.

Reports are designed to be shared only through an unguessable link that you can revoke, and to stay out of search engines. Internal notes are never part of a client report.

Each business's records are isolated at the database level with row-level security, evidence files are stored in private buckets, and sign-in uses email PINs rather than shared passwords. We will publish our security practices as they mature and will not claim certifications we do not hold.

Create an account, name your business and invite your team. You then choose an evidence template for the kind of job you do, such as an end-of-lease clean, and adjust it to suit.

Yes. The web app and the Android app both work today: accounts, evidence templates, capture, proof reports and issue resolution. The Android app is a direct download while we finish the Play Store listing; there is no iPhone app yet. ProofTrail is still in active development, so expect rough edges and changes.

It's in testing before that submission. Until then, download it directly from this site and install it like any other .apk (Android will ask you to allow that once, for this file).

Yes. Every new business starts with a 14-day free trial of the Business plan. No card is needed. When the trial ends you drop to the Starter limits unless you choose a plan; nothing you captured is deleted.

Only new things pause: a new job, team member, client or property that would go over your plan. Taking photos, submitting, proof reports, client approval and issues on work that has already started never stop. You will see a warning at 80% and a clear message at the limit, and can upgrade any time.

Yes. Prices are in Australian dollars and include GST.

Yes. Pay for ten months and get twelve: two months free.

Yes. The owner can change plan, update the card, download invoices or cancel from Plan & usage. Cancelling takes effect at the end of the period you have paid for, and your evidence and reports stay yours.

Owners and admins can see the plan and usage. Only the owner can change the plan or payment details.

Payments are handled by Stripe. ProofTrail never sees or stores your card number.